Job Title:  Payroll Service Delivery Manager

Role Summary

Are you passionate about delivering exceptional payroll and HR services while building strong relationships with customers? 

Your Responsibilities

• Act as the primary point of contact for UK and Irish customer stakeholders, ensuring excellent customer service and high-quality service delivery.
• Coordinate payroll service delivery and collaborate with payroll specialists across our local, nearshore, and offshore delivery centres.
• Develop a solid understanding of customers' payroll processes and business needs.
• Ensure compliance with agreed service levels, quality standards, and operational procedures.
• Manage customer service financials and support budget planning activities.
• Support payroll system changes, testing activities, deployments, and continuous service improvements.
• Ensure relevant Zalaris controls, policies, and governance requirements are implemented and followed.
• Maintain efficient and professional communication with both customers and internal stakeholders.
• Support collaboration, knowledge sharing, and engagement across the payroll delivery organisation.
• Participate in local management activities and contribute to service development initiatives and planning.
• French payroll experience and French language skills would be considered a valuable asset due to potential involvement with customers in the French region.

Your Experience and Skills

• Experience within Payroll, HR Services, Service Delivery, Customer Success, or related environments.
• Knowledge of UK and Irish payroll processes and experience working with modern Payroll and HR technologies, such as SAP HCM, SuccessFactors, Workday, or similar solutions.
• Strong customer service, relationship management, and stakeholder management skills.
• Excellent problem-solving and decision-making abilities.
• Strong organisational, prioritisation, and time management skills.
• Interest in process improvement, modern technologies, and innovative ways of working.
• Fluent English skills.
• French language skills would be considered a strong asset in this role
• Bachelor's or Master's degree in Finance, Accounting, Business Administration, Human Resources, or a related field.

What we offer

Financial benefits

• Customer and Employee Referral schemes.
• Occupational sick pay (9 weeks).
• Occupational maternity leave package (12 weeks).
• Life assurance (3x basic salary).
• Employer pension contributions of 5%.
• Bonus scheme with accelerators.
• Private Medical Insurance (with option to add dependents).
• Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications).
• Financial rewards for long service and achievements.
• Free eye testsMonthly ZALOTTO! (£100 cash prize draw)

Non-Financial benefits

• Work-life balance and flexibility ethos.
• Strong leadership with an open-door policy.
• Non-hierarchical approach to people management.
• Company social and team bonding events.
• Annual Leave Purchase scheme.
• Additional leave for Long Service (+1d holiday from start of 5th year of service).
• SabbaticalCorporate branded merchandise.
• Employee recognition programme.
• Zalaris mentorship programmeMental health support.
• Employee Assistance Programme (“Zealth”).
• Paid time off for community volunteering ("The Good Zeed").
• Retirement (financial) information pack (from our pension provider, 6 months prior to retirement) 

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