Job Title:  Key Account Manager in UK & Ireland

Role Summary

Do you thrive in complex global environments, build lasting executive-level relationships, and naturally uncover new value for customers?

Zalaris UK and Ireland is hiring a Key Account Manager with strong upselling and business development capabilities, who combines exceptional customer relationship management with a challenger-sales mindset to drive growth across our multinational HR and Payroll customer base.As a Key Account Manager, you will take ownership of a portfolio of strategic customers, supporting them throughout their partnership with Zalaris—from service transition and governance to renewals, growth, and continuous improvement. You will act as a trusted advisor to senior HR and business leaders, helping customers maximise the value of our services while identifying opportunities to improve processes and expand the partnership.

We are looking for candidates with experience working in HR and Payroll outsourcing (BPO) organisations, particularly those with a good understanding of SAP HCM, SAP SuccessFactors and SAP Payroll solutions. This background will help you build credibility with customers and understand their business challenges.Apply now and become the trusted advisor our customers rely on.  solutions. This background will help you build credibility with customers and understand their business challenges.

Apply now and become the trusted advisor our customers rely on.

Your Responsibilities

•    Own the customer P&L and be commercial accountable
•    Develop a key account management plan for each dedicated account
•    Build and maintain strong, long-lasting customer relationships
•    Secure and measure customer satisfaction
•    Sales & manage opportunity pipeline (up-sale, cross sale, new areas, renewal)
•    Ensure successful and correct delivery of our solutions according customer needs and objectives
•    Serve as the link of communication between key customers and internal teams
•    Resolve any issues and problems faced by customers and deal with complaints to maintain trust
•    Forecast and track key customer account metrics
•    Acquire a thorough understanding of key customer needs and requirements 
•    Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
•    Drive innovation and customer improvement
•    Client expectation (client alignment, execution and measurement)
•    Informed of Service and Contract Escalations and being 3. Line for resolutions
•    Own and manage Tactical (management) client meetings
•    Internal client account meetings to secure overall alignment for sales, operational issues,
•    opportunities, actions, etc.
•    Support bid-team in new sales
•    Secure contract handover from sales to operations (lifecycle)
 

Your Experience and Skills

• Proven experience in a Key Account Management role within an HR & Payroll outsourcing (BPO) operating in complex, global environments.
• Strong commercial mindset with demonstrated success in upsell, renewals, and business development.
• Experience managing strategic customer relationships and working with senior stakeholders, ideally multi-country.
• Understanding of Payroll, Time & Attendance, Workforce Management, Travel & Expense, and HCM platform i.e. Workday, SAP, Oracle or similar.
• Analytical and advisory skills — able to build business cases and challenge customer thinking.
• A proactive, entrepreneurial “can-do” attitude and strong accountability for customer success.

What we offer

Financial Benefits

• Salary tailored to experience and attractive local benefits
• Customer and Employee Referral schemes
• Occupational sick pay (9 weeks)
• Occupational maternity leave package (12 weeks)
• Life assurance (3x basic salary)
• Employer pensions contributions of 5%
• Bonus scheme for eligible roles
• Private Medical Insurance (with option to add dependents)
• Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
• Financial rewards for long service and achievements
• Free eye tests
• Monthly ZALOTTO! (£100 cash prize draw)

Non-Financial Benefits

• Work-life balance ethics
• Flexibility - remote or hybrid work - UK office locations: Weybridge or Cromford, with the option of establishing an office in Dublin, Ireland.
• Strong leadership with an open-door policy
• Non-hierarchical approach to people management
• Company social and team bonding events
• Annual Leave Purchase Scheme
• Additional leave for Long Service (+1d holiday from start of 5th year of service)
• Sabbatical
• Corporate branded merchandise
• Employee recognition program
• Zalaris mentorship program
• Paid time off for community volunteering
• Retirement (financial) information pack (from our pension provider, 6 months prior to retirement.