Job Title:  SAP HCM Consultant

Role Summary

You will work within our UK and Ireland Managed Services (MS) Team. As an SAP Support Consultant, you will support our UK and Ireland MS customer base with our SAP solutions.
You will provide:

• Solutions for often complex issues
• Maintenance and quality assurance
• Designs for new solutions based on business needs, the build and test of those solutions to the agreed requirements.

This UK role is home-based with minimal travel (subject to business needs and local safety restrictions), but with a strong virtual connection to the rest of the UK team as well as an engaged and supportive network of colleagues all over Europe and beyond!

Your Responsibilities

• Managing your own workload
• Investigating and resolve complex issues
• Providing expert support, configuration, and high-quality documentation
• Engaging with customers across a wide range of stakeholders
• Creating, estimating, and delivering change orders within agreed scope, time scales and budget
• Ensuring any changes implemented are within regulations and maintain legal compliance
• Mentoring other team members and less experienced colleagues to build team capability
• Ability to gather, understand and interpret business requirements and document these in functional specifications and design documents.

Skills

• SAP HCM UK and Ireland Payroll business and technical knowledge, configuration, and testing across HCM Modules (Payroll, PA, TM, ESS, MSS, T&E, OM etc.)
• Excellent knowledge of UK and or Irish legislation.
• Managing client relationships, ensuring that sponsors and all stakeholders (internal and external) are kept informed on progress, with appropriate escalations for decisions and resolutions
• Ability to identify potential issues, raising these to the appropriate channels (Support and Compliance Manager, Operations Manager, Head of Operations) and providing possible solutions and approaches for resolution
• Ability to work collaboratively across multiple parties (such as partners, programme work streams and other involved vendors) as one team
• Commercial awareness of MS Client arrangements and focus on ensuring that work is delivered within these constraints.
• Excellent verbal and written English language skills, including ability to communicate complex concepts to a varied audience
• Competent in the use of MS Office

As a successful candidate you will:

• Have a flexible attitude to work, and an ability to work across a variety of customers, support tickets and change orders/ projects
• Be willing and able to step out of your comfort zone
• Be productive and provide effective delivery (strong work ethic)
• Have the ability to work autonomously to meet deadlines and manage own workload
• Have a self-driven and proactive personality
• Have a strong client focus (service minded)
• Have a can-do attitude
• Have a drive for growth
• Be able to produce high-quality work and documentation
• Be an effective team member, and a good collaborator

Required education & experience

• This role requires over 5 years of SAP experience in ERP HR and Payroll.
• The role requires good SAP HXM / HCM product knowledge, the ability to act independently in many complex situations, guide others in the field and improve and influence work processes for the competence area.
• You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities.
• The candidate needs to have strong operational and process knowledge of HR and especially Payroll.
• Any experience of SuccessFactors is a benefit.

What we offer - Financial benefits

• Customer and Employee Referral schemes
• Occupational sick pay (8 weeks)
• Occupational maternity leave package (12 weeks)
• Life assurance (3x basic salary)
• Employer pensions contributions of 5%
• Bonus scheme with accelerators
• Private Medical Insurance (with option to add dependents)
• Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
• Financial rewards for long service and achievements
• Free eye tests
• Monthly ZALOTTO! (£100 cash prize draw)

What we offer - Non-Financial benefits

• Work-life balance and flexibility ethos
• Strong leadership with an open-door policy
• Non-hierarchical approach to people management
• Company social and team bonding events
• Annual Leave Purchase scheme
• Additional leave for Long Service (+1d holiday from start of 5th year of service)
• Sabbatical
• Corporate branded merchandise
• Employee recognition program
• Zalaris mentorship program
• Mental health support
• Employee Assistance Programme (“Zealth”)
• Paid time off for community volunteering ("The Good Zeed")
• Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)