SAP HCM Consultant - Home Based

Position Summary

You will work within our UK Professional Services Team.  As an SAP Support Consultant, you will support our UK and Ireland customer base with their on-premise and cloud-based SAP solutions.

You will provide:

• Solutions for often complex issues
• Maintenance and quality assurance
• Designs for new solutions based on business needs, the build and test of those solutions to the agreed requirements.

This UK role is home-based with minimal travel (subject to business needs and local safety restrictions), but with a strong virtual connection to the rest of the UK team as well as an engaged and supportive network of colleagues all over Europe and beyond!

Your Responsibilities

• Managing your own workload
• Investigating and resolve complex issues
• Providing expert support, configuration, and high-quality documentation
• Engaging with customers across a wide range of stakeholders
• Creating, estimating, and delivering change orders within agreed scope, time scales and budget
• Ensuring any changes implemented are within regulations and maintain legal compliance
• Mentoring other team members and less experienced colleagues to build team capability

Skills

• SAP HCM UK and Ireland Payroll business and technical knowledge, configuration, and testing across HCM Modules (payroll, PA, TM, ESS, MSS, T&E, OM etc.)
• Ability to gather, understand and interpret business requirements and document these in functional specifications and design documents.
• Managing client relationships, ensuring that sponsors and all stakeholders (internal and external) are kept informed on progress, with appropriate escalations for decisions and resolutions 
• Ability to identify potential issues, raising these to the appropriate channels (Support Manager, Senior Project Manager, Project Coordinator) and providing possible solutions and approaches for resolution
• Ability to work collaboratively across multiple parties (such as partners, programme work streams and other involved vendors) as one team 
• Excellent verbal and written English language skills, including ability to communicate complex concepts to a varied audience 
• Commercially awareness of client arrangements and focus on ensuring that work is delivered within these constraints  
• Competent in the use of MS Office

As a successful candidate you will:

• Have a flexible attitude to work, and an ability to work across a variety of customers, support tickets and change orders/ projects
• Be willing and able to step out of your comfort zone 
• Be productive and provide effective delivery (strong work ethic)
• Have the ability to work autonomously to meet deadlines and manage own workload 
• Have a self-driven and proactive personality 
• Have a strong client focus (service minded) 
• Have a can-do attitude 
• Have a drive for growth 
• Be able to produce high-quality work and documentation
• Be an effective team member, and a good collaborator

Required education & experience

• This role requires over 12 years of SAP experience in ERP HR and Payroll.
• The role requires good SAP HXM / HCM product knowledge, the ability to act independently in many complex situations, guide others in the field and improve and influence work processes for the competence area. 
• You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities.
• The candidate needs to have strong operational and process knowledge of HR and especially Payroll. 
• Any experience of SuccessFactors is a benefit. 

Note:  Applicants with less experience (in either aspect of the role) and enthusiasm to grow into the role, are welcome to apply and will be considered for the position.