Job Title:  Junior IT Service Desk Specialist

Role Summary

We're looking for motivated and customer‑oriented IT professionals to join our IT Service Desk team. In this role, you will support employees across our entire organization as well as our customers located all over the globe. Whether you are starting your IT career or already have solid experience, this position offers excellent opportunities to learn, grow, and contribute to delivering high‑quality IT support in an international environment. 

Your Responsibilities

• Process and resolve IT service requests and incidents 
• Provide local on‑site IT assistance to employees 
• Support technical tasks related to SAP systems 
• Ensure positive communication and high customer satisfaction 
• Maintain and improve internal knowledge base content 
• Escalate complex issues to senior colleagues when needed 
• Contribute to continuous service improvement activities 

Your Experience and Skills

• Interest in IT and motivation to learn quickly in a support environment 
• Solid written and spoken English required for working with clients 
• Basic understanding of Microsoft 365 services such as Azure AD, Exchange Online, or Intune 
• High integrity, confidentiality, and fairness in daily tasks 
• Strong teamwork and time‑management abilities 
• Analytical thinking and basic troubleshooting skills 
• Clear and confident communication in person and via digital tools 
• Empathy, patience, and comfort working with diverse teams 
• Customer‑oriented mindset and proactive attitude 
• Flexibility and adaptability to changing tasks and workloads 

What we offer

• Salary starting at 1000-1400 EUR gross for based on seniority, technical and business experience, and skills. 
• Platinum level health insurance covering medical services, sports and wellness, dental care and additional premium benefits 
• A contemporary city centre workspace with complimentary parking for employees 
• Daily meal benefits, including lunch compensation 
• Additional time‑off benefits featuring extra vacation days, seniority‑based leave additions, paid medical appointment hours, and flexible arrangements. 
• A culture that prioritizes people through transparent communication, strong collaboration, and a commitment to collective success 
• Opportunities for professional advancement supported by structured career paths, international growth options, and an annual salary review process 
• Engaging team culture enriched by seasonal corporate events, team‑building initiatives, and an active sports community participating in a variety of competitions 
• An inclusive and supportive environment within a diverse international team, shaped by Scandinavian values