Job Title:  IT Service Desk Specialist

Role Summary

We're looking for motivated and customer‑oriented IT professionals to join our IT Service Desk team. In this role, you will support employees across our entire organization as well as our customers located all over the globe. Whether you are starting your IT career or already have solid experience, this position offers excellent opportunities to learn, grow, and contribute to delivering high‑quality IT support in an international environment.  

Your Responsibilities

• Manage and resolve IT service requests and incidents 
• Provide on‑site IT support for employees and equipment 
• Perform technical support tasks connected to SAP systems 
• Maintain strong customer relationships and ensure high satisfaction 
• Update and enhance internal knowledge base materials 
• Troubleshoot complex issues and provide root‑cause insights 
• Assist in implementing IT service improvements and best practices 

Your Experience and Skills

• Experience working in an IT support or service desk environment 
• Solid written and spoken English skills required for working with clients
• Hands‑on experience with Microsoft Azure services (Azure AD), Exchange Online, Intune device management, or M365 administration 
• Strong sense of integrity, confidentiality, and fairness 
• Effective time management and teamwork abilities 
• Advanced problem‑solving and troubleshooting skills 
• Clear, concise communication across digital and face‑to‑face channels 
• Empathy, patience, and ability to support diverse user groups 
• Customer‑service mindset with a proactive approach 
• Adaptability to varying tasks, issues, and service volumes 

What we offer

• Salary starting at 1400-1800 EUR gross for based on seniority, technical and business experience, and skills. 
• Platinum level health insurance covering medical services, sports and wellness, dental care and additional premium benefits 
• A contemporary city centre workspace with complimentary parking for employees 
• Daily meal benefits, including lunch compensation 
• Additional time‑off benefits featuring extra vacation days, seniority‑based leave additions, paid medical appointment hours, and flexible arrangements. 
• A culture that prioritizes people through transparent communication, strong collaboration, and a commitment to collective success 
• Opportunities for professional advancement supported by structured career paths, international growth options, and an annual salary review process 
• Engaging team culture enriched by seasonal corporate events, team‑building initiatives, and an active sports community participating in a variety of competitions 
• An inclusive and supportive environment within a diverse international team, shaped by Scandinavian values