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Job Title:  B2B Junior Customer Experience Specialist (German Speaking)

Location: 

Riga, LV

Role Summary

Join Our Team as a German Speaking B2B Customer Experience Specialist!
 
Are you fluent in German and enjoy working with people, data, and technology? This is your opportunity to join a team where you'll work with world-class SAP systems and well-known clients. In a supportive, Scandinavian-inspired environment, you'll have the chance to grow your career and gain valuable experience in customer experience and HR.
 

Key Responsibilities

  • Utilize Zalaris and SAP systems to manage and administer customer-related HR data.
  • Provide first-line support, resolve issues, and answer inquiries efficiently and professionally.
  • Engage with customers through written communication and phone calls*.
  • Manage attendance and absence records while ensuring customer data accuracy.
  • Prepare and deliver insightful reports.
  • Assist with inquiries related to systems and self-service portals, providing effective problem-solving solutions.
  • Help Zalaris improve our learning materials, by maintaining internal documentation and continuously adding new knowledge to our extensive knowledge bank.
  • Explore the world of customer service, and help develop the way we conduct service at Zalaris, by identifying improvement areas or suggesting new ideas for excellence.
 
With us, you will not just be doing the above things. Your experiences and ideas will be taken serious and you will be encouraged to continuously share feedback and innovations to help Zalaris to stand out as the best in the field of customer service!
 
*Not a call center position the majority of communication is written, with a moderate call volume (~15 calls/day). These typically involve resolving inquiries related to data accuracy, payroll calculations, or technical support.
 

Key Skills and Experience

  • Fluency in German.
  • Strong command of English.
  • A genuine enjoyment of communication, with a customer-first mindset.
  • Attention to detail and precision in handling data.
  • Tech-savvy with eagerness to work with advanced systems like SAP.
  • Strong problem-solving skills with a positive, adaptable attitude.
  • A desire to grow professionally and contribute to a collaborative team.
  • Willingness to give feedback and contribute ideas on how to make our services even better.
  • Willingness to embrace new ways of working.
 
Nice to have:
  • Previous experience in customer service, finance, or accounting.
  • Familiarity with HR systems, especially SAP systems.
  • An innovative mindset and desire specialize in different topics.
 
Your educational background is not a concern, as long as you have the skills or the enthusiasm to learn!
 

What We Offer

  • Competitive monthly salary starting from €1,600 based on seniority, experience, and skills.
  • Flexible work arrangements: hybrid model balancing remote and in-office work.
  • Premium health insurance with platinum-level coverage, including sports, dentistry, mental health support, massages, and more.
  • Daily meal perks: lunch compensation, office snacks, soft drinks, and everything you need to craft a barista-style cappuccino or latte.
  • Modern city-center office: rooftop terrace, free parking, and a dog-friendly policy - bring your pet to work!
  • People-first culture built on open communication, teamwork, and collaboration.
  • Continuous learning opportunities: training, career coaching, and professional development opportunities.
  • Career growth: a clear progression path, global career opportunities within the group, and an annual, transparent salary review.
  • Team spirit & events: annual winter and summer celebrations, regular team-building activities, and a company sports club for marathons, charity runs, cycling races, and more.
  • Supportive & inclusive workplace: a diverse international team, values rooted in Scandinavian culture, and strong engagement and employee experience scores.
  • Additional perks: paid participation in sports events and a range of benefits designed to support your well-being, flexibility, and work-life balance.
 
Applications are reviewed on an ongoing basis, so don't miss and submit your application today and become part of #teamZalaris!

Apply now »