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Job Title:  Junior Payroll Specialist in the Czech Republic

Location: 

Prague, CZ

Reference No: 2799

Office Type: Hybrid - home office address as mentioned in the Remote Work agreement 

 

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

We are seeking a motivated and detail-oriented 1st Line Support Specialist to join our SAP Payroll Operations Team. In this role, you will serve as the first point of contact for clients and internal teams, ensuring the efficient forwarding of payroll-related issues within the SAP system to the appropriate specialists. You will play a crucial role in maintaining seamless operations by identifying and escalating issues while delivering exceptional customer support.

Your Responsibilities

  • Respond to incoming queries via email, phone, or ticketing system.
  • Identify complex issues and escalate them to 2nd or 3rd line support teams as required, ensuring clear communication and documentation.
  • Maintain professional and proactive communication with clients, updating them on the status of their issues and queries.
  • Provide timely and accurate assistance.
  • Log all queries, resolutions, and escalations in the ticketing system, ensuring accurate and up-to-date records.
  • Work closely with internal teams to share insights and solutions.
  • Update and maintain documentation and notify FAQs.

Education and experience

  • Excellent communication skills with the ability to explain technical concepts to non-technical users.
  • Strong problem-solving and analytical abilities.
  • Fluency in Czech and a good command of English.
  • Ability to prioritize tasks in a fast-paced environment.

Preferred but Not Required

  • Prior experience in a 1st line support role, preferably within payroll or HR systems.
  • Basic understanding of SAP payroll systems or other payroll platforms.
  • Basic understanding of HR industry

What we offer

  • Opportunities for career progression within the payroll and HR systems domain.
  • A collaborative and inclusive work environment.
  • Comprehensive training on SAP payroll systems and processes.
  • Competitive compensation and benefits package.

 

 

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Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris

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