Job Title:  HR Services Partner

About the role  

In this role, you will deliver end-to-end HR support for one of our Zalaris clients, combining remote service delivery with a regular on-site presence at the client’s office up to 2 days per week in Sibiu. You’ll be the trusted HR partner for employees and managers, ensuring smooth HR processes, compliance, and a great service experience. 

Your Responsibilities  

• Provide end-to-end HR support for the client across the employee lifecycle (onboarding, offboarding, employment changes, benefits administration, etc.). 

• Manage and resolve HR-related queries within agreed SLAs and defined processes, ensuring clear ownership and timely follow-up. 

• Build strong relationships with client stakeholders (employees and management) through professional communication. 

• Maintain a regular on-site presence (approximately 1–2 days per week) to deliver hands-on support and strengthen collaboration. 

• Prepare and manage employment-related documentation in line with local legislation, client requirements, and internal policies. 

• Support internal and external audits by ensuring documentation quality, process adherence, and compliance readiness. 

• Collaborate with internal teams, escalate complex cases when needed, and ensure issues are resolved efficiently and transparently. 

• Participate in client onboarding activities (transitions/migrations) and contribute to continuous improvement of HR processes and service delivery. 

Your Experience and Skills 

• Fluent Romanian (must-have) and solid English skills (written and spoken). 

• Min. 2 years proven experience in HR administration/service delivery, ideally covering multiple HR lifecycle processes. 

• Strong understanding of working with HR processes, SLAs, and case handling in a structured environment. 

• Confident stakeholder management skills and the ability to build trust with employees and managers. 

• Good knowledge of employment documentation and compliance requirements, with strong attention to detail. 

• Comfortable working with HR systems and tools (e.g., HRIS, ticketing/case management systems). 

• A proactive, solutions-oriented mindset, spotting improvement opportunities and driving better ways of working. 

• Ability and willingness to work on-site at the client’s office up to 2 days per week as part of the role. 

What we offer  

• Competitive salary based on seniority, experience, and skills. 

• A people-first culture built on open communication, teamwork, and collaboration.  

• Professional growth supported by structured development opportunities, international environment, and transparent salary review practices.  

• An inclusive and supportive workplace within a diverse international team, shaped by Scandinavian values.  

• A working model that combines flexibility with meaningful client collaboration through on-site presence (1–2 days/week).  

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