Job Title:  Strategic Key Account Manager

Role Summary

Location: Norway 

Role Summary 

Do you thrive in complex global environments, build lasting executive level relationships, and naturally uncover new value for customers?  

Zalaris is hiring Strategic Key Account Manager, Trusted Advisor with Strong Upsell & Business Development Acumen who combine exceptional customer leadership with a challenger sales mindset to drive growth across our multinational HR & Payroll Managed Services portfolio. You act as a trusted partner for HR leader, ensuring high-quality delivery and spotting opportunities for improvement and upsell. 

You will work closely with our Service Delivery teams, HR specialists, consultants, and internal stakeholders to ensure customers receive consistent value and a seamless experience across all touchpoints. 

As Strategic Key Account Manager at Zalaris you take full accountability for the customer journey — from contract handover to renewal and expansion. 

You operate as a trusted advisor, guiding HR leaders across Norway, ensuring seamless service delivery, and proactively identifying opportunities for improvement, innovation and upsell. 

Location and Market Focus 

Deep expertise in Norway market is required, but you must be: 

• Located in Norway. 
• Fluent in English and Norwegian, other Nordic languages will be considered as a plus. 
• Internationally comfortable operating across cultures 

Your Responsibilities

• Own key customer relationships, contracts, P&Ls, and strategic account plans. 
• Drive renewals, upsell, cross-sale and expansion into new markets and services. 
• Facilitate tactical & strategic governance meetings, ensuring clarity, alignment & execution. 
• Act as single points of contact for strategic customers — advising, challenging and inspiring improvement. 
• Identify root causes, improvement opportunities and business cases that create measurable value. 
• Lead opportunity development and manage the commercial pipeline. 
• Champion customer success internally and navigate the matrix organization to deliver results. 

Your Experience and Skills

• Proven experience as strategic account manager in complex, global environments. 
• Strong commercial mindset with demonstrated success in upsell, renewals, and business development. 
• Understanding of HRM, including Payroll, Time & Attendance, Workforce Management, Travel & Expense, and HCM platforms (Workday, SuccessFactors, Oracle). 
• Experience with Managed Services / Outsourcing. 
• Ability to engage confidently with senior HR stakeholders (CHRO level). 
• Analytical and advisory skills — able to build business cases and challenge customer thinking. 
• Excellent communication and facilitation skills; comfortable leading governance forums. 
• A proactive, entrepreneurial “can-do” attitude and strong accountability for customer success. 
• Bonus: Backgrounds from top tier management consulting with strong PowerPoint, Excel, CRM, Power BI & AI tool proficiency. 

Why Zalaris?

• Join a fast-growing, entrepreneurial company shaping the future of HR & Payroll services across Europe.
• Work with major global brands delivering high-impact solutions.
• Influence strategic decision-making at the customer’s highest levels.
• Experience a culture built on trust, innovation, accountability, and collaboration.

If you want to make a difference, grow with your customers, and help transform HR in global organizations — we want to hear from you.

Apply now and become the trusted advisors our customers rely on.