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Job Title:  Key Account Manager (KAM)

Application Deadline: 

Position Summary

Manging and driving the relationships of the company with its most important clients. Managing the accomplishment and advance sales budgets and maximize opportunities to grow sales. Responsible for achieving certain sales target from direct sales routes through the process of growing and developing existing clients.

Overall responsibility of managing the total Zalaris deliveries, development and customer satisfaction of defined key customers. 

Your Responsibilities

  • Own the customer P&L and be commercial accountable
  • Develop a key account management plan for each dedicated account
  • Build and maintain strong, long-lasting customer relationships
  • Secure and measure customer satisfaction
  • Sales & manage opportunity pipeline (up-sale, cross sale, new areas, renewal)
  • Ensure successful and correct delivery of our solutions according customer needs and objectives
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Forecast and track key customer account metrics
  • Acquire a thorough understanding of key customer needs and requirements 
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Drive innovation and customer improvement
  • Client expectation (client alignment, execution and measurement)
  • Informed of Service and Contract Escalations and being 3. Line for resolutions
  • Own and manage Tactical (management) client meetings
  • Internal client account meetings to secure overall alignment for sales, operational issues,
  • opportunities, actions, etc.
  • Support bid-team in new sales
  • Secure contract handover from sales to operations (lifecycle)


  • Entrepreneurial skills
  • Leadership skills and experience
  • Responsible, structured, self-driven and solution oriented
  • Proactive approach to clients, colleagues and problem solving
  • Proactive and communicative with ability to build trust and have influence to drive a professional collaboration
  • High stress resistance, good customer service skills and ability to meet strict deadlines

Education & experience

  • Master’s or bachelor’s university degree in IT and/or HR /Business administration
  • Relevant courses or education in HR or payroll administration or sales
  • Previous experience of BPO, BPM, or outsourced customer contact businesses
  • Bachelor or master’s degree from higher education
  • Proven multiple stakeholder, account management from medium and large customers
  • Proven experience of writing account development plans
  • Proven sales management with strong results
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple customer accounts with results
  • Proven track record of handling complex customer relationships
  • Fluent written and spoken English and Norwegian language skills

We offer you

  • Contribute to drive Zalaris growth strategy by being customer centric
  • Taking part of shaping and growing the sales unit in Zalaris
  • Challenging tasks and excellent professional development opportunities
  • Opportunity to work with large Norwegian and international clients
  • An informal and relaxed culture based on mutual trust, respect, and lots of humour
  • Make a difference to Zalaris as a listed company in the HR fast growing market
  • Training and certifications if needed
  • Competitive compensation package

Apply now »