Job Title:  Head of Global TECH, CX & Quality | Norway

Reference No: 3517

Office Type: Office 

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Oslo, Norway | On-site | Global scope

About the Role

We are looking for a strategic, execution-oriented leader to shape the future of Zalaris Managed Services. You will lead and develop global capabilities across technology-enabled operational excellence, AI and automation, customer experience and quality, enabling our country organisations to deliver more efficient, consistent and customer-centric services.

Working across countries and functions, your mission is to turn transformation ambitions into scalable standards, practical solutions and measurable improvements in service quality, productivity, customer satisfaction and profitability. This is an enabling leadership role—not an additional layer of operational line management.

Your Key Responsibilities

• Lead global capabilities. Build and coordinate specialist teams and capabilities across operational excellence, technology/AI, customer experience, quality and transformation.
• Set common standards. Develop and embed practical operational frameworks and consistent ways of working across countries, while allowing justified local regulatory requirements.
• Drive AI and automation. Shape the Operations automation roadmap with Technology, AMS and Global Payroll Delivery; prioritise simplification and standardisation before automation.
• Strengthen customer experience. Own common CX principles and measurement, and convert CSAT/NPS, feedback, escalations and service insights into targeted improvements.
• Advance quality and compliance. Establish consistent quality frameworks, preventive controls, root-cause analysis and operational audit readiness in collaboration with relevant experts.
• Enable countries. Act as a strategic partner to Country Heads of Operations, providing tools, methods, expertise and support rather than duplicating local delivery ownership.
• Ensure service readiness. Set common standards for onboarding, training, handover and operational acceptance of new or transformed services.
• Manage partners and vendors. Establish performance expectations and governance for key operational vendors and partners.
• Realise measurable value. Prioritise initiatives using business cases, track actual benefits after implementation and ensure technology and transformation investments improve outcomes.

What You Bring

• Significant senior leadership experience in a complex international or matrix organisation, including leading through influence.
• Proven success in cross-functional transformation, standardisation, process improvement and adoption of new ways of working.
• A practical understanding of technology, AI and automation as enablers of business outcomes, rather than technology for its own sake.
• Strong customer orientation, quality mindset, financial judgement and ability to translate initiatives into measurable benefits.
• Excellent communication and stakeholder leadership skills; fluent written and spoken English.

Experience That Would Be an Advantage

• Background in managed services, payroll, HR services, BPO or shared services.
• Exposure to SAP HCM, SuccessFactors, AI, RPA, workflow automation or process mining.
• Experience with Lean, Six Sigma, SOC/ISAE or comparable quality and compliance frameworks.

What We Offer

• A high-impact global leadership role with scope to shape Zalaris’ operating model and transformation agenda.
• Collaboration with senior country and global leaders, specialist teams and international customers.
• Competitive salary and performance-based bonus, pension and health insurance.
• Practical benefits including an office lunch offer, free parking, gym discount, mobile phone coverage and home internet allowance.
• Opportunities for professional development, ownership and measurable business impact.

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Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris