Job Title:  Key Account Manager in Finland

Role Summary

Do you thrive in complex global environments, build lasting executive-level relationships, and naturally uncover new value for customers? Zalaris is hiring a Key Account Manager with strong upselling and business development acumen who combines exceptional customer leadership with a challenger-sales mindset to drive growth across our multinational HR & Payroll Managed Services portfolio.

Location & Market Focus

Deep expertise in the Finnish market is required, and you must be:

• Based in Finland, preferably within the Greater Helsinki area.
• Fluent in Finnish and English
• Comfortable operating across different cultures and international business environments.

Your Mission and Role

As a Strategic KAM at Zalaris, you take full accountability for the customer journey—from contract handover to renewal and expansion. You operate as a trusted advisor, guiding HR leaders across Finland, ensuring seamless service delivery, and proactively identifying opportunities for improvement, innovation, and upsell opportunities.

You will lead our governance model with confidence, navigate a dynamic matrix organisation, and collaborate closely with Service Delivery teams, HR specialists, consultants, and executive sponsors to secure an outstanding customer experience and sustained business growth.

Your Responsibilities

• Own key customer relationships, contracts, P&Ls, and strategic account plans.
• Drive renewals, upselling, cross-selling, and expansion into new markets and services.
• Facilitate tactical and strategic governance meetings, ensuring clarity, alignment, and execution.
• Act as the primary point of contact for strategic customers, using your SAP HR and Payroll outsourcing expertise to advise, challenge and support continuous improvement.
• Identify root causes, improvement opportunities, and business cases that create measurable value.
• Lead opportunity development and manage the commercial pipeline.
• Champion customer success internally and navigate the matrix organisation to deliver results.

Your Experience and Skills

• Proven experience in Key Account Management within an HR & Payroll outsourcing (BPO) in complex, global environments.
• Strong commercial mindset with demonstrated success in upselling, renewals, and business development.
• Strong understanding of HR and Payroll operations, including Payroll, Time & Attendance, Workforce Management, Travel & Expense, and HCM platforms such as SAP SuccessFactors, Workday, and Oracle.
• Ability to engage confidently with senior HR stakeholders, including CHRO-level executives.
• Strong analytical and advisory skills, with the ability to build business cases and challenge customer thinking.
• Excellent communication and facilitation skills, with the confidence to lead governance forums.
• A proactive, entrepreneurial, can-do attitude and strong accountability for customer success.
• Ideally, you will bring: Background in a top-tier management consulting firm, combined with strong PowerPoint, Excel, CRM, Power BI, and AI tool proficiency.

What we offer

• A fast-growing, entrepreneurial company shaping the future of HR & Payroll services across Europe.
• A front-row seat to exciting business transformations, partnering with high-profile organisations across multiple markets.
• Flexible working conditions including hybrid and remote working options
• Competitive compensation and benefits package

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