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Job Title:  Payroll Service Delivery Manager in Denmark

Location: 

Copenhagen, DK

Reference No: 2975

Office Type: Office 

 

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

Do you thrive on delivering exceptional customer experiences and helping organizations streamline their operations to reach their full potential? Are you looking for an exciting opportunity to work with a dynamic, high-performing team where collaboration, ambition, and individual contributions truly matter? We are looking for a Service Delivery Manager with Danish payroll knowledge to join our team at Zalaris Denmark and contribute in delivering exceptional services to our global customers.

As an SAP Gold Partner and one of Europe’s leading SAP SuccessFactors partners, Zalaris supports a wide range of cloud HCM and payroll BPO clients

Your Responsibilities

  • Serve as the primary point of contact for the client ensuring an exceptional customer experience and high-quality service delivery.
  • Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analysing KPIs related to service excellence and customer satisfaction.
  • Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.
  • Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform
  • Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.
  • Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.
  • Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.

Education and experience

  • Bachelor’s or master’s degree in Finance, Accounting, Business Administration, or a related field
  • Knowledge in payroll services. Prior experience in a BPO environment is an advantage.
  • Practical experience with Payroll and HR systems, ideally in SAP HCM or similar modern platforms. 
  • Highly proficient in both Danish and English, with exceptional written and verbal communication skills in both languages.
  • Solid business insight with a deep understanding of customer needs and expectations.
  • Excellent interpersonal, communication, and negotiation abilities.
  • Strong organizational skills with the abiliy to prioritize tasks, plan effectively, and drive results.
  • Proficiency in MS Office tools

What we offer

  • International work environment within a global company
  • Professional local office atmosphere that's easy to settle into
  • Front row seats in exciting business journey alongside high-profile customer
  • Work with collaborative and supportive colleagues
  • Continuous growth in a high-tech BPO environment
  • Competitive compensation and benefits package
  • Structured onboarding process with dedicated mentor support to ensure a smooth star

 

 

 

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Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris

Apply now »