Job Title:  Team Manager

Role Summary

Managing a team of 5-12 employees and ensuring team service delivery to customers according to agreement and customer and internal expectations. 

Your Responsibilities

Financial Management

• Ensures that services are delivered according to SLA’s to clients served from own team, such as timeliness of pay, accuracy of payment, timely service request handling in C4C etc. 
• Monitors, reports and analyses KPI’s around service excellence and customer satisfaction of clients served from own team   
• Plans and takes immediate corrective actions whenever KPI’s or SLA’s are not met and addresses critical customer issues without delays 
• Ensures prompt, timely and efficient payroll deliveries to customer according to payroll calendar and customer expectations 
• Responsible for testing and taking into production of system changes and improvements and supports the efficient change management process   
• Prioritizes and delegates team work efficiently 
• Ensures that Zalaris relevant controls and policies are implemented and followed 
• Proactively drives near/offshoring transition activities for own customers and productivity and cost efficiency improvements in own team 
• Proactively drives continuous improvement activities in own team 
• Promotes Lean way of working and ensures that Lean morning meetings are held 
• Promotes internal co-operation with other Zalaris functions and sites 

Personnel Management

• Acts as line manager for team members 
• Ensures correct time writing in own team  
• Ensures that the Performance Management and Goal setting (PMGM) process is held timely and SMART targets are set to all employees in the team   
• Addresses critical team issues without delays and provides guidance to team members  
• Workforce planning: Ensures that sufficient and competent resources are available in the team when needed 
• Creates good working atmosphere, motivation and engagement in the team 
• Communicates organization's strategy, goals and values to the team members 
• Demonstrates trust in all team members; is approachable and accessible 
• Provides feedback on performance, and identifies opportunities and approaches for maximizing team performance 
• Ensures competence issues are tackled and competence levels are continuously developed inside own team 
• Follows up and reports on sick-leave in the team 

What we offer