HR Service Partner
Date: Sep 25, 2026
Location: Chennai, IN
Company: Zalaris
Reference No: 3322
Office Type: WFO
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
Role Summary
Zalaris is expanding its HR Services organisation and is looking for a HR Service Partner to support the delivery of end-to-end HR services across multiple countries. This role is ideal for an HR professional who enjoys combining operational excellence, employee lifecycle expertise, and problem-solving within a fast-paced shared services environment.
As a HR Service Partner, you will manage employee lifecycle requests, resolve HR queries, and ensure services are delivered accurately and within agreed service levels. Beyond processing transactions, you will understand the wider HR, compliance, and business implications behind each case, enabling you to provide high-quality support and contribute to an excellent employee experience.
Your Responsibilities
- Serve as the first point of contact for assigned client group(s) on HR service matters, via ticketing system, email, phone, or in person
- Handle and resolve employee queries (policies, leave, payroll inputs, records) and process HR transactions (data changes, letters, onboarding/offboarding documentation) accurately and within SLA
- Manage end-to-end delivery of HR services for the client group: onboarding, transfers, exits, policy administration, and first-line employee relations support
- Independently resolve escalated or moderately complex queries; escalate only sensitive, high-risk, or precedent-setting matters to the Senior HRSS Partner or HR Service Team Manager/HR Services Lead
- Maintain accurate employee records and documentation in the HRIS; ensure data integrity for the client group
- Partner with HR Business Partners (HRBPs) and functional teams (payroll, benefits, talent acquisition) to ensure seamless service delivery
- Follow and refine SOPs in Shared Service environment
- Ensure compliance with HR policies, labor law, and audit requirements for the assigned client group
- Being responsible for client accountability & ownership
- Owning the day-to-day client relationship for assigned business unit(s), covering both transactional accuracy and overall service experience
- Accountable for SLA/KPI performance and client satisfaction for the group
- Empowered to make independent decisions within policy on case resolution, prioritization, and day-to-day escalation handling
- Represents HRSS in routine client review meetings and is accountable for follow-through on action items
Your Experience and Skills
- 6-8 years of experience in global HR shared services/HR operations, with client-facing exposure
- Hands-on experience with HRIS platforms like Workday, Oracle etc., high preference for SAP SuccessFactors
- Strong stakeholder management, problem-solving, and conflict-resolution skills
- Sound knowledge of HR policies, labor laws, and HRIS/ticketing platforms
- Good communication, attention to detail, and process orientation
- Bachelor's degree (HR, business, or related field) is a must; HR certification (e.g., PGDHRM, SHRM-CP) preferred
What we offer
- Multicultural working environment
- Flat organizational structure
- Growth and development opportunities
- Competitive compensation and benefits package