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Job Title:  AMS HCM Specialist


Chennai, IN

Reference No: 1267

Location: Chennai (INZA-IN01) 

Office Type:  

At Zalaris, we simplify HR and payroll administration, empower our customers with useful information so that they can invest more in their people. Our consultants have more than 20 years of experience in transforming HR with our clients. We have three values that guide the way we work:
Everyone matters. We believe that no one person is better than another. 
Aiming high. We dare to aim high, #bestingmyself is everyone’s motto because we give the best version of ourselves to the team.
Team spirit. We believe that the best results are achieved not by being the best in the team, but by bringing the best out of your team and supporting each other across the finish line.

Position Summary

This senior SAP Support Consultant role within our UK Professional Services team, involves supporting our base of customers with their on premise and cloud SAP solutions, so it is essential that you are comfortable with flexible work assignments based on business needs. This UK role is home based with very minimal / if any travel (subject to business needs and local safety restrictions), but with a close virtual connection to engaged and supportive colleagues all over Europe!

Your Responsibilities

  • Managing your own workload of tickets.
  • Finding solutions to issues our customers raise. 
  • Coaching other team members and support less experienced colleagues. 
  • Providing senior level experience in supporting a multitude of customers.
  • Estimating change orders and delivering based upon those estimates. 
  • Having a flexible attitude to working on a variety of tickets


  • Managing client relationship, ensuring that sponsors and all stakeholders (internal and external) at agreed intervals are kept informed on progress and on any matters which they may need to make decisions
  • Ability to identify potential issues, raising these to the appropriate channels (Support Manager, Senior Project Manager, Project Coordinator) and providing possible solutions and approaches
  • Ability to work collaboratively across multiple parties (such as partners, programme work streams and other involved vendors) as one team
  • Excellent verbal and written English language skills, including ability to communicate complex concepts to an audience
  • Commercially aware of client arrangements and ensures that work is delivered within these constraints 
  • Flexible and able to step out of your comfort zone
  • Effective delivery and productivity (work effort)
  • Work autonomously to meet deadlines and manage own workload
  • Self-driven and proactive personality
  • Strong client focus (service minded)
  • Can do attitude
  • Drive for growth
  • High quality
  • Team work

Education & experience

This role requires over 12 years of SAP experience in ERP HR and Payroll. The role requires good SAP HXM / HCM product knowledge, ability to act independently in many complex situations, guide others in the field and improve and influence work processes for the competence area.
Experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong knowledge of HR, specifically Payroll.

Any experience of SuccessFactors is a benefit.

We offer you


  • Other benefits such as Employee referral scheme, net new business referral scheme, long service awards, sabbatical policy, free annual eye tests and generous maternity package.
  • Growth and development opportunities including full access to the SAP Learning Hub & SAP Certification Hub.
  • Flexible working conditions including a home based contract.
  • Friendly and supportive colleagues that you can get to know at regular social events and we recognise through our employee recognition programme.
  • Flat organisational structure with strong leadership and an open “door” policy.
  • Multicultural and international working environment focussed on HR & Payroll.

Apply now and join #teamZalaris!    

Apply now »