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Job Title:  Senior HCM/Payroll Support Consultant

Location: 

London, GB

Reference No: 627

Office Type: Home office 

Position Summary

This senior SAP Support Consultant role within our UK Professional Services team, involves supporting our base of customers with their on premise and cloud SAP solutions, so it is essential that you are comfortable with flexible work assignments based on business needs. This UK role is home based with very minimal / if any travel  (subject to business needs and local safety restrictions), but with a close virtual connection to engaged and supportive colleagues all over Europe! 

Your Responsibilities

  • Managing your own workload of tickets.
  • Finding solutions to issues our customers raise. 
  • Coaching other team members and support less experienced colleagues. 
  • Providing senior level experience in supporting a multitude of customers.
  • Estimating change orders and delivering based upon those estimates. 
  • Having a flexible attitude to working on a variety of tickets

Skills

  • Managing client relationship, ensuring that sponsors and all stakeholders (internal and external) at agreed intervals are kept informed on progress and on any matters which they may need to make decisions
  • Ability to identify potential issues, raising these to the appropriate channels (Support Manager, Senior Project Manager, Project Coordinator) and providing possible solutions and approaches
  • Ability to work collaboratively across multiple parties (such as partners, programme work streams and other involved vendors) as one team
  • Excellent verbal and written English language skills, including ability to communicate complex concepts to an audience
  • Commercially aware of client arrangements and ensures that work is delivered within these constraints 
  • Flexible and able to step out of your comfort zone
  • Effective delivery and productivity (work effort)
  • Work autonomously to meet deadlines and manage own workload
  • Self-driven and proactive personality
  • Strong client focus (service minded)
  • Can do attitude
  • Drive for growth
  • High quality
  • Team work
     

Education & experience


This role requires over 12 years of SAP experience in ERP HR and Payroll. The role requires good SAP HXM / HCM product knowledge, ability to act independently in many complex situations, guide others in the field and improve and influence work processes for the competence area.
Experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong knowledge of HR, specifically Payroll.

Any experience of SuccessFactors is a benefit.

Note:  Applicants with less experience (in either aspect of the role) and enthusiasm to grow into the role, are welcome to apply and will be considered for the position.

We offer you

  • Competitive compensation and benefits package including 25 days holiday, life assurance (3x basic salary), 5% Employer pension and bonus schemes (with accelerators).
  • Other benefits such as Employee referral scheme, net new business referral scheme, long service awards, sabbatical policy, free annual eye tests and generous maternity package.
  • Growth and development opportunities including full access to the SAP Learning Hub & SAP Certification Hub.
  • Flexible working conditions including a home based contract.
  • Friendly and supportive colleagues that you can get to know at regular social events and we recognise through our employee recognition programme.
  • Flat organisational structure with strong leadership and an open “door” policy.
  • Multicultural and international working environment focussed on HR & Payroll.
     

Apply now and join #teamZalaris!     

Apply now »